Free Shipping on all Orders | 100% Natural Ingredients | Fair Trade Ingredient Sourcing

Faqs


Do you ship internationally?

Yes, we used different shipping carries to cover most of part of the world as possible

How long before I can receive my order?

The shipping time is dependent on the shipping company but we send out orders within 24 hours. Unforeseen circumstance could delay arrival times and for that we apologize in advance 

Can I change my order?

You can change your order within 12 hours of placing order by sending an email to connect@sheabu.com. Sorry Order could not be changed after this time since it would have been processed and possibly shipped already. 

Can I cancel my order?

You can cancel your order within 2 hours of placing order by sending an email to connect@sheabu.com. Sorry Order could not be canceled after this time since it would have been processed and possibly shipped already. 

Can I return my order?

No, Unfortunately orders cannot be returned or exchanged ensure safety of the products. Since returned orders will have to be discarded and not viable for reselling. 

Can I exchange my product?

No, Unfortunately orders cannot be returned or exchanged ensure safety of the products. Since returned orders will have to be discarded and not viable for reselling. 

How can I check the status of my order?

You can check the status using the tracking information send with the shipping confirmation email. 

I have not received an order confirmation, what should I do?

Don't panic, sometimes the confirmation email takes about 24 hours to send.

What forms of payment do you accept?

We accept most payment systems, Visa, Paypal, Master Card, Discover, etc

My items arrived damaged, what should I do?

Sorry about that, please contact us at connect@sheabu.com for assistance. 

I received incorrect item/s what should I do?

Sorry about that, please contact us at connect@sheabu.com for assistance. 

What’s your return policy?

No returns due to security reasons, sorry

How do I create an account?

Click here

https://sheabu.com/account/login?return_url=%2Faccount

How do I subscribe or cancel my email subscription?

Click here

https://sheabu.com/account/login?return_url=%2Faccount

I forgot my password, what do I do?

Follow this link to reset your password

https://sheabu.com/account/login?return_url=%2Faccount

Where are your products manufactured?

All products are made in New York ( USA), some of our ingredients sourced from international sellers by fair trade.

Are your products natural?

Yes and we guarantee it. 

Are your products vegan?

Yes 

Do we use parabens or sulfates?

No, we know how harmful those ingredients are, we use only 100% natural preservatives

Do you test products on animals?

No

Are the products safe to use for all skin types?

Yes

What temperature do these products need to be stored at?

We recommend you store in a cool and dry place. Make sure not